It's been a few years since I was last there. On my last but one visit there I had been so incensed by a combination of feeling ripped off and as a paying customer being treated with sheer contempt by the park owners that I wrote a lengthy letter of complaint. To be fair they responded very quickly but in the event I would have far rather they hadn't bothered because they responded to my complaint by sending me a free family pass which I didn't bin fast enough. My kids saw it and I had to bloody well go AGAIN.
Anyway, my 14 year old went there on a school trip yesterday. I met him and three of his mates off the coach last night. J had managed a total of 4 rides in four hours which I thought was terrible enough but his mate's day went like this:
9.00am - leave school for Alton Towers.
12.30pm - arrive at Alton Towers later than planned having been stuck behind a serious motorway accident.
12.35pm - begin queuing for latest ride 'Rita, Queen of Speed'.
3.05pm - get onto 'Rita, Queen of Speed'.
3.05 and twenty seconds pm - get off 'Rita, Queen of Speed'. Ride finished.
3.15pm - begin queuing for Nemisis.
4.20pm - realisation that will miss coach if do not leave queue, so leave queue.
4.30pm - just make it back in time for coach.
8.00pm - arrive back at school one hour late due to getting stuck behind another serious accident on motorway.
This day out cost £30.00!!!! I shouldn't think that the owners of Alton Towers can believe the stupidity of their customers, but so long as so many people seem happy to put up with this for a couple of minutes max of white knuckle thrills, why the hell should they care?
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