Monday, July 03, 2006

Anglia Water

have written to me today about our overpayment. I am in credit by £687.16. In the letter it says 'If you would like the credit refunded please call us.'

Am I supposed to believe some people wouldn't bother?

'Oh no Anglia Water, that's quite Ok. You hang on to my £687.16. Your need is greater than mine.'

Yeah right.

UPDATE: Although they owe me £687.16 they have sent me a cheque for £598.47 and left the rest as a credit on my account. What a bleeding cheek. The War Of My Missing £88.69 has been declared.


Steve said...

It's incredible how this happens isn't it?

"I'd like to pay monthly" (in advance BTW).

"Ok that will be £720.85 per month based on our assessment of what you might use over the next year if you took to keeping elephants."

"But we're not going to keep elephants"

"Yes, I know. But you might....."

Twats. In fact privatised twats.

We reap what we sow.

cookie monster said...

can i borrow a fiver?

Stegbeetle said...

And now comes the long, hard slog of actually getting them to give it back to you. Credited against your next bill - OK, but actual physical refund? Good luck!

J.J said...

Steve, it makes me wonder just how many more people are being overcharged like we were. I only found out by sheer chance. I was certainly never asked by them when we moved how many people were in our household. Likewise, they never thought to wonder how our water use did not exactly suggest single house occupancy. And yes, let's just mention the word 'privatisation' again for emphasis.

Cookie, yes. Repayable with 36.9% interest per annum. (I'm learning from these bastards.)

Stegbeetle, Hello! And I'm sure you are right. They aren't going to let go of MY money easily.

Moo said...

JJ keep us informed over the money, I reckon it will take them ages to give it back to you! I did laugh when I read "Phone if you want credit refunded"! Are they having a laugh!?

Lisa Rullsenberg said...

Oh to get a refund on ANYTHING!

We're currently with Powergen who have just upped our monthly Direct Debits by one third.

Any suggestions people? Water-powered electricity in the garden? (maybe JJ would help me fund that?)

Just kidding.

And by the way: Severn Trent suck.

SimonHolyHoses said...

There are enough people out there who are confused, frightened, or just disorganised enough to make it very worth their while to try it on.

They don't care about you. They just want your money, and if you don't like it then that's your problem.

There was an excellent Dilbert cartoon on this sort of thing recently in a work journal that had the character of Dogbert the consultant saying, "death will accomplish what customer service could not" in reference to keeping customers hanging on forever. And that's what it is like.

My own was with NTL who kept £300 of my money that they direct debited in error for over 18 months. I was fobbed off with lies so often.

Do you know what the reason they gave in the end for all the problems? Apparently we had two customer account numbers and they kept trying to issue the refund under the wrong one. What was that about?

Growing Up said...

Its a joke isn't it. As if your going to say no.

JoeinVegas said...

Congratulations for trying. Good work.

Babs said...

I wish Con Ed would call us with a message like that.