Incompetent idiots

Following the mishap with the orange juice and the family laptop (deceased) I was strongly advised by the guy who wrote the laptop off on behalf of my insurers to buy a Dell. Firstly he said they were reliable and spare parts were readily available, and also he said that I could get a better machine than the one I had lost for over a £100 less, and whilst that would still leave me out of pocket due to the insurance excess payment, it would not leave me so much out of pocket. I took his advice.

I ordered on line and was told the laptop would be delivered on or before the 6th October (two weeks from my order). I was therefore happy to get a phone call (albeit from a speaking machine) to say it would be delivered last Thursday morning.

I was able to keep track of where the order had got to online and so I checked that when at 3.00 on the Thursday afternoon it had not arrived. I tried to google the despatch company to get a phone number and that was when I knew I could have a problem. This was the first entry for Walsh Western. As you will see, if you can be bothered: Just the 59 complaints about their total inability to deliver laptops on behalf of Dell.

I won’t bore you with the details. Enough to say it inexplicably took the company until Saturday to get my laptop from Wellingborough to my house. This is a distance of less than 10 miles. Just the 48 hours later plus more irate phone calls to premium line numbers than I have energy to recall.

The laptop is very shiny. I fully expect that one day in the next five months I may even have the opportunity to use the thing if I get up early enough. My kids have lots of Facebook catch up to do first.